Privacy Policy

1. What information do we collect?

Personal information you disclose to us

We collect personal information that you voluntarily provide to us when you:

• Express an interest in obtaining information about us or our products and services
• Participate in activities on our Services
• Contact us via our contact form or email

Information automatically collected

We automatically collect certain information when you visit, use, or navigate our Services. This information includes:

• Log and Usage Data: Service-related, diagnostic, usage, and performance information including IP address, device information, browser type, pages viewed, and actions taken
• Device Data: Information about your computer, phone, tablet, or other device including IP address, device identification numbers, browser type, hardware model, and operating system
• Location Data: Information about your device's location (based on IP address). You can opt out by disabling location settings

2. How do we process your information?

We process your personal information for a variety of reasons, depending on how you interact with our Services, including:

• To facilitate account creation and authentication and manage user accounts
• To deliver and facilitate delivery of services to the user
• To respond to user inquiries and offer support to users
• To send administrative information such as updates, security alerts, and support messages
• To fulfill and manage your orders, payments, returns, and exchanges
• To enable user-to-user communications with your consent
• To request feedback and contact you about your use of our Services
• To send you marketing and promotional communications (with your consent)
• To protect our Services and maintain the safety and security of our business
• To comply with legal obligations and defend our legal rights

3. When and with whom do we share your personal information?

We may share information in the following situations:

• Business Transfers: In connection with any merger, sale of company assets, financing, or acquisition
• Service Providers: With third-party vendors who perform services for us (e.g., payment processing, data analysis, email delivery, hosting)
• Legal Requirements: When required by law or to protect our rights
• With Your Consent: When you have given us explicit permission to share your information

Third-party services we use

• Microsoft Clarity: For behavioral analytics and user experience insights
• Formspark: For secure contact form submissions
• Google Services: Including Google Analytics, Google Maps API, and YouTube
• Cloudflare: For security and performance optimization
• Webflow: For website hosting and content delivery

4. Do we use cookies and other tracking technologies?

Yes, we use cookies and similar tracking technologies to access or store information. Our Cookie Policy provides detailed information about our use of cookies and how you can control them.

5. How do we keep your information safe?

We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, despite our safeguards, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure.

Our security measures include:

• Encryption of data in transit using SSL/TLS
• Regular security assessments and updates
• Access controls and authentication procedures
• Secure data storage with reputable service providers
• Employee training on data protection

6. How long do we keep your information?

We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy notice, unless a longer retention period is required or permitted by law.

When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize it, or, if this is not possible, we will securely store your personal information and isolate it from any further processing until deletion is possible.

7. What are your privacy rights?

Depending on your location, you may have the following rights regarding your personal information:

8. Do United States residents have specific privacy rights?

California Residents (CCPA/CPRA)

If you are a California resident, you have the following rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA):

• Right to Know: Request disclosure of the categories and specific pieces of personal information we collect, use, disclose, and sell
• Right to Delete: Request deletion of your personal information
• Right to Correct: Request correction of inaccurate personal information
• Right to Opt-Out: Opt out of the sale or sharing of your personal information for cross-context behavioral advertising
• Right to Limit: Limit the use and disclosure of sensitive personal information
• Right to Non-Discrimination: Not be discriminated against for exercising your CCPA rights

Other US State Privacy Rights

Residents of Colorado, Connecticut, Utah, Virginia, Montana, Oregon, Texas, and other states with comprehensive privacy laws have similar rights including:

• Right to access your personal data
• Right to correct inaccuracies in your personal data
• Right to request deletion of your personal data
• Right to obtain a copy of your personal data (data portability)
• Right to opt out of targeted advertising, sale of personal data, and certain profiling

9. Do Canadian residents have specific privacy rights?

PIPEDA (Personal Information Protection and Electronic Documents Act)

If you are a Canadian resident, your personal information is protected under PIPEDA, Canada's federal privacy law. Under PIPEDA, you have the following rights:

• Right to Access: Know what personal information we hold about you
• Right to Correct: Request correction of inaccurate or incomplete information
• Right to Withdraw Consent: Withdraw your consent for the collection, use, or disclosure of your personal information
• Right to Challenge Compliance: Challenge our compliance with PIPEDA

Quebec Law 25 (An Act to Modernize Legislative Provisions)

If you are a Quebec resident, you have additional rights under Law 25, which modernizes Quebec's privacy framework:

• Right to Portability: Receive your personal information in a structured, commonly used, and machine-readable format
• Right to De-indexing: Request that search engines stop publishing information about you in certain circumstances
• Enhanced Right to Deletion: Request deletion of your personal information, subject to legal and contractual retention requirements
• Right to Know: Be informed about how your personal information is being used, including any automated decision-making

Consent and Privacy Practices

For Canadian residents, we collect, use, and disclose personal information based on your consent, except where permitted by law. You may withdraw your consent at any time by contacting us, subject to legal and contractual restrictions.

We may process your personal information without consent only in specific circumstances permitted by PIPEDA, such as:

• When collection is clearly in the interests of the individual and consent cannot be obtained in a timely manner
• For investigations and fraud detection and prevention
• For business transactions, provided certain conditions are met
• When required to comply with a subpoena, warrant, or court order
• When information is publicly available as specified by regulations

Filing a Complaint

If you believe your privacy rights have been violated, you can file a complaint with:

• Federal (PIPEDA): Office of the Privacy Commissioner of Canada
• Quebec (Law 25): Commission d'accès à l'information du Québec (CAI)

10. Do we make updates to this notice?

For EU/UK/Swiss residents

If you are located in the EU, UK, or Switzerland and believe we are unlawfully processing your personal information, you have the right to lodge a complaint with your local data protection supervisory authority:

• EU: EU Data Protection Authorities
• UK: UK Information Commissioner's Office
• Switzerland: Federal Data Protection and Information Commissioner